Refund Policy

Introduction

At Bramha21, we are committed to delivering high-quality digital marketing services. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

Please read this policy carefully before engaging our services. By purchasing or subscribing to any of our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

General Refund Guidelines

Our refund policy is structured to be fair to both our clients and our business. We evaluate each refund request individually, considering:

• The nature and extent of services already delivered
• Time and resources invested in the project
• Reason for the refund request
• Stage of project completion
• Any third-party costs already incurred

Refund Eligibility

Services Eligible for Refund

The following scenarios may qualify for a full or partial refund:

• Service Not Delivered: If we fail to deliver the agreed services within the specified timeframe without valid reason
• Technical Issues: If technical problems on our end prevent service delivery and cannot be resolved within a reasonable timeframe
• Material Breach: If we materially breach the service agreement terms
• Early Cancellation: For monthly retainer services cancelled within the first 7 days with minimal work completed

Services NOT Eligible for Refund

Refunds will generally NOT be provided in the following cases:

• Change of mind after work has commenced
• Dissatisfaction with results due to factors beyond our control (market conditions, competition, budget constraints)
• Failure to provide necessary materials, access, or approvals in a timely manner
• Services already rendered and delivered
• Custom work, reports, or content already provided
• Third-party advertising costs (Google Ads, Facebook Ads spend, etc.)
• Domain registrations, hosting fees, or software licenses purchased on your behalf
• Services where specific deliverables have been completed and accepted

Service-Specific Refund Terms

One-Time Projects

For fixed-price projects such as website development, logo design, or campaign setup:

• Before Work Begins: 100% refund if requested before any work has commenced
• During Initial Phase (0-25% complete): Up to 75% refund may be considered
• Mid-Project (25-50% complete): Up to 50% refund may be considered
• Advanced Stage (50-75% complete): Up to 25% refund may be considered
• Near Completion (75%+ complete): Generally non-refundable

Monthly Retainer Services

For ongoing monthly services such as SEO, social media management, or content marketing:

• First 7 Days: Full refund available if minimal work has been performed and you’re unsatisfied
• After 7 Days: No refund for the current month, but you may cancel for future months
• Prepaid Months: Unused prepaid months may be refunded if service is cancelled with 15 days notice

Advertising Campaign Management

For PPC and paid advertising management:

• Ad spend paid to platforms is non-refundable
• Management fees may be partially refunded if campaigns are not launched as agreed
• Once campaigns are live and running, management fees are generally non-refundable

Consultation and Strategy Services

For consulting, audits, and strategy sessions:

• Before Session: Full refund if cancelled 48 hours in advance
• After Session: Non-refundable once the consultation or strategy session has been conducted
• Deliverables: Once reports or strategy documents are delivered, no refund is available

Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

Step-by-Step Process

1. Submit a Written Request: Email us at contact@bramha21.com with “Refund Request” in the subject line
2. Include Required Information:
   • Your full name and contact information
   • Invoice or transaction ID
   • Service(s) purchased
   • Detailed reason for the refund request
   • Supporting documentation if applicable
3. Review Period: We will review your request within 3-5 business days
4. Decision Communication: You will receive a written response regarding the approval or denial of your refund request
5. Processing: If approved, refunds will be processed within 7-10 business days to the original payment method

Partial Refunds

In many cases, a partial refund may be more appropriate than a full refund. Partial refunds are calculated based on:

• Percentage of work completed
• Time invested by our team
• Resources utilized
• Deliverables already provided
• Third-party costs incurred

The refund amount will be the total paid minus the value of services already rendered and any non-recoverable costs.

Refund Methods

Approved refunds will be processed using the original payment method:

• Credit/Debit Cards: Refunded to the original card (5-10 business days)
• Bank Transfer: Direct deposit to your bank account (3-7 business days)
• UPI/Digital Wallets: Refunded to the original payment source (1-3 business days)
• PayPal: Refunded to your PayPal account (2-5 business days)

Please note that processing times may vary depending on your bank or payment provider.

Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating any chargeback or payment dispute. We are committed to resolving any concerns fairly and promptly.

Initiating a chargeback may result in:

• Immediate suspension of all services
• Forfeiture of any refund eligibility
• Additional fees to cover chargeback costs
• Legal action to recover costs and damages

Non-Performance and Service Guarantees

If we fail to meet our service commitments due to our fault, you may be eligible for:

• Service credit for future work
• Partial or full refund depending on the severity
• Complimentary additional services to make up for the shortfall

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Serious illness or medical emergencies
• Natural disasters or force majeure events
• Business closure or bankruptcy
• Other extraordinary situations

Please contact us to discuss your situation. We will review each case individually and work with you to find a fair solution, which may include extended payment terms, service postponement, or refund consideration.

Amendments to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

For existing clients, any changes will not affect services already purchased unless legally required.